While caregiving can be a rewarding experience, it often presents challenges. As a caregiver, you're likely to face physical and emotional difficulties along the way. These resources can help you provide quality care to your loved one, while reducing your own worry and strain.

Caregiver access to health plan information

Even if you're a family member, your loved one will first need to give us permission for you to access their health plan information to make decisions on their behalf.

Managing your loved one's care

Find a doctor and estimate medical costs

We offer tools to help locate participating providers, connect with care, and make informed health decisions.

Care management with Wellframe®

We’re here to help manage your loved one’s health with personalized support and guidance. By partnering with Wellframe, eligible members can receive support and care at no additional cost.

  • Access a care management team, including registered dieticians, nurses, social workers and health advocates, to get answers you need and reach your health goals
  • Directly connect and text with an Excellus BCBS care manager for guidance and answers

Questions? Call Member Care Management or learn how to get started with the Wellframe app.

Note: To register, you will need to enter an access code and Excellus BCBS member ID when prompted.

Medication awareness

Learn more about your loved one's medications to make informed decisions about their health care.

Advance care planning

Advance care planning is a process for communicating your wishes for future medical care if you are unable to make your own decisions.

  • All adults 18 and older should have a conversation with loved ones and complete a health care proxy.
  • Individuals with advanced illness, including advanced frailty, should talk with a trusted physician, nurse practitioner, or physician assistant to complete a medical orders for life-sustaining-treatment (MOLST) document. This document outlines medical orders for end-of-life care to be followed in all settings.

Additional advance care planning resources are available from the New York State Department of Health.

Community resources

We all need occasional help. These resources offer services and support for caregivers. Our care managers can also help connect you with additional resources.

NYS Office for the Aging

Community-based programs and other supportive services to help older New Yorkers

NY Connects

Information and assistance on available long term services and support options for all ages

Alzheimer's Association

Access to local chapters for education programs, support groups, social activities, and more

NeedyMeds

Free information on medication and health care costs savings programs

Centers for Independent Living

Searchable directory of local independent living centers and associations

National Alliance on Mental Illness

Services and resources for individuals living with mental illness

Assurance Phone

Free wireless phone service for eligible low-income households

National Alliance for Care at Home

Information and resources on topics including hospice and palliative care

Caregiver CSS/Script

 

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